Fed up with the problems of maintaining your property? Find it difficult to get a hold of a genuine property maintenance contractors? Don't worry, we have got you covered in this article.
Honestly speaking, it is pretty hard to find a suitable contractors who are going to match every tick. I mean we have all been there. Heating not working but the contractors coming in two days late while the house is freezing in the chilly UK winter. They come in, work on their own while we have zero clue on what's going on and after a few days the heating system stops working AGAIN! After facing a lot of similar challenges, we finally have come up with the most important factors that we (and the future you) check in a contractor to get our house feel like home.
Table of Contents:
1) Communication
2) Reliability and Punctuality
3) Quality of Work
4) Relationships
COMMUNICATION AND TRANSPARENCY
We want communication when it comes to everything in life. Be it with your partner, friends, work, school or even in transactional setting. But why do we not think about it when it comes to house maintenance? Imagine if the government did not tell you that from next week there will a 10 percent increase in taxes? Everyone would lose their mind! And quite rightly so. How good does it feel when you come back from work and you can relax because you don't need to keep chasing your contractor too? A lot of builders and contractors lack this communication as they do not have a structure. Without the structure, it is chaotic and you have to be the one pushing the work which is extremely hectic. Hence, try to look for contractors who are as invested in fixing your house as much as you are. Open communication and being transparent are the pillars of a good business. Our business is based first and foremost on this idea - communication and transparency. We have structured our work into three different departments to make sure we are always effective at communicating to our valued clients. This helps us manage individual sectors and keep our property maintenance services consistent.
RELIABILITY AND PUNCTUALITY
Remember that time you booked a contractor but he could not show up? Or maybe he said that he will be there at 10:30 AM but came at 4 in the evening? It becomes quite troublesome and you say to yourself that you will not book this contractor ever again. But the next time the next contractor does that as well. You start thinking that the entire industry might be like this - unreliable. But that is far away from the truth. The fact is that a lot of these contractors do not have a in-house team. This results in situations where the contractors do not have a lot of control and then come up to work late or worse, not at all. You have to keep rebooking with them to get even one small maintenance issue. So for the next time, look into their previous clients suggesting if they are reliable and punctual. For example, at Dawsons, we have our own teams who are fully employed by us. This gives us an edge when it comes to bookings and being there. Reliability is strived for at Dawsons. This has led us to create a system where we have in almost every case been able to keep the bookings.
QUALITY OF WORK
Even though every point above is important, this is the meat and potatoes of a good property maintenance contractor. What is the point of being reliable and on time if you have to call for maintenance of the same thing every 10 days? This should be the deal-breaker when it comes down to property maintenance. What good is the work if it is not going to last long? And when it comes to property maintenance services, you have to be very careful about that. A lot of contractors will deliberately do a so-so work in hopes of getting more work in the near future. That might work for them but will be extremely costly for you. It does not matter if the contractor is very transparent and reliable if they do have poor quality of work. At Dawsons, we pride ourselves with the quality of work that we execute. We also provide before and after pictures to show the difference we create with our work. We also provide guarantee on our work. This way we make sure that the customer is satisfied and the customer can make sure that the quality of work is as good as we say it is.
RELATIONSHIPS
Last but certainly not the least. A huge problem with even the best contractors is the slack. Everyone tries to serve the new customers with utmost care and diligence. But once that relation between you and the contractor goes beyond a certain time period, they tend to become complacent. This is way more common than you might think. This also brings down all the other factors. Once a contractor starts getting complacent, they start becoming unreliable. They stop communicating the details and their work quality drops. You slowly start understanding that they are not putting enough effort into keeping a good business relation with you. Thus, when looking for a contractor, get to know what their longest running customers have to say about them. Like at Dawsons we value our clients and appreciate maintaining long term relations which lets us keep creating high quality work with reliability and transparency, you should look into contractors with similar ethics and motto.
IN CONCLUSION
Owning a property is a dream for many but maintaining one might quickly become a nightmare. And like a lot of life problems, getting a house maintenance contractor is easier said than done. To keep weekdays stress free and weekend less hectic, at least for property maintenance problems, getting a good contractor is necessary. With that being said, do not settle for a contractor who will make your life harder. Keep the above checklist close to you when you look for your next property maintenance contractors.
If you live in North, North West or West London, contact us to know more.
